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Introduction of Intelligent Transport Management System (ITMS) in the Uttar Pradesh State Road Transport Corporation (UPSRTC) has not just plugged the revenue holes but also ensured smoother operation of the mass transit giant

With a fleet of over 9,500 buses, the Uttar Pradesh State Road Transport Corporation (UPSRTC) is a leading passenger road transport organisation in India. It has deployed over 20,000 conductors for these buses, which ply over 32 lakh kilometers per day and ferry over 15 lakh passengers. The Corporation annually provides travel services to over 55 crore passengers and has a turnover of over Rs. 3,000 crore to enable it to meet its expenses from internal resources. But, primarily on account of the sheer size of the organisation, UPSRTC had been facing some operational challenges, including

• Operational inefficiency in managing manpower and bus fleet
• Inaccurate and delayed MIS reports from depots to the central office
• Delayed revenue reconciliation
• Higher cost of manual ticketing process
• Inefficient fund management system resulting into revenue leakage
• Tedious customer process for advance ticket booking and cancellation

Business Solution Integrated Ticketing System ETM based ticketing Counter ticketing Online Reservation System MST and Prepaid Travel Cards Vehicle Tracking System VTS device Vehicle Tracking Software at Central and Regional Control Centres Fuel Level Sensor Passenger Information System Automatic Announcement System PIS display at bus station Bus In-Out Tracking Advertisement Management System Call Centre, IVRS, SMS and Online PIS systems MIS, Analytics and Decision Support System Infrastructure Solution Scope Data Centre, Disaster Recovery and Network Head Office Infrastructure Central Control Centre Network Equipments MPLS – VPN Regional Office Infrastructure Regional Control Centre Network Equipments MPLS – VPN Bus Depot Infrastructure Desktop and Peripherals for ETM, VTS and Fuel Level Sensor management and maintenance Network Bandwidth Bus Station Infrastructure Bus station Counter Infrastructure Bus In-Out Tracking Infrastructure PIS System Infrastructure Network Bandwidth

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So, with a view to strengthening its service levels and improving its service delivery, the Corporation embarked on a scheme for Intelligent Transport Management System (ITMS) in 2012-13. The scheme was sanctioned by the Government of India, which agreed to provide 50 percent of the capital investment of Rs 38.25 crore as grants under the Additional Central Assistance (ACA) scheme.

To this end, UPSRTC partnered with Mumbai-based Trimax IT Infrastructure for implementing lTMS on Build Own Operate and Transfer (BOOT) basis for five years. ITMS is passenger centric and has projected positive impact on the performance and profitability of UPSRTC by way of improvement in processes, helping UPSRTC earn the reputation of being a technologically advanced Public Limited Company and modernise itself for higher customer satisfaction and revenue benefits.

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The development and implementation of a comprehensive e-ticketing solution has helped the mass transit provider meet the dual demands of convenience to passengers and streamlining operations. The solution enables in-bus e-ticketing and online booking system, performing live transactions through a payment gateway. It involves providing infrastructure, software solution and IT services to enable voluminous data management and provisioning of seamless connectivity for efficient operations.

In addition to delivering swifter, simpler, safer travel to passengers, this solution enables efficient fleet management and minimises revenue leakage.

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