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DoPT gets ISO certification for better allocation of services

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The Department of Personnel and Training (DoPT) has been given an ISO certificate, a global recognition for quality management, for allocation of IAS, IFS and IPS, among other services, to candidates on the basis of civil services examination.

The management system of the DoPT under the Ministry of Personnel has been audited and found to be in line with the requirements of the management system standards of ISO 9001:2008, according to the certificate issued by Bureau Veritas, global leader in testing, inspection and certification.

The certificate was given for allocation of services to the candidates, recommended by the Union Public Service Commission on the basis of Civil Services Examination, it said.

The UPSC conducts civil services examination annually to select candidates for prestigious Indian Administrative Service (IAS), Indian Foreign Service (IFS) and Indian Police Service (IPS), among others. The examination is conducted in three phases – preliminary, mains and interview.

ISO 9001 is an internationally recognised quality management system standard published by the International Organisation of Standardisation.

It provides a framework for managing an organisation’s quality process. More than one million organisations in 178 countries have achieved ISO 9001 certification, according to its website.

This certification is based on eight quality management principles – customer focus, leadership, involvement of people, process approach, system approach to management, continual improvement, fact-based decision-making and mutually beneficial supplier relationships – which act as the fundamentals for good business practices.

The period of certification is from April 11, 2014 to April 10, 2017.

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