Joint Secretary and CPO, Ministry of External Affairs, Government of IndiaIndian Railway is efficiently using ICT technique to increase the efficiency of service delivery system. Indian Railways has been a pioneer in the use of IT, as applications for interaction with the customers.
Railway has taken various landmark initiatives which have changed the concept of travelling in the country. The best example of IT in railways is the Passenger Reservation System, which enables us to manage the reservation of millions of travelers in a seamless and efficient manner.
Director E/C&IS, Railway BoardIndian Railway has been pioneer in the use of ICTs for its various businesses. It was being used for operating statistic, payroll and inventory management. We want to eliminate delay & red tapism which is the biggest barrier in the functioning of the government and also we want to have higher revenue realization through the usage of IT.
|S S Mathur
General Manager, Centre for RailwayInformation Systems (CRIS)We have also started working on computerization of the works of the manufacturing units. Our coach factory in Chennai has completed the first phase of modern ERP system in factory which will improve its efficiency. We are taking various initiatives throughout India.
GGM, Indian Railway Catering and
Tourism Corporation (IRCTC)IRCTC has registered user database of more than three crores and our annual financial transaction were around `13000 crores. Out of 31 crore booking last year, Railway counter booking was 55 percent and e-ticketing through IRCTC was ranging around 45 percent, out of this 45 percent, 37 percent individuals directly making the tickets through website.