e-Governance

GSM & CDMA operators move TDSAT against TRAI’s VAS procedures

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After GSM and CDMA Telecom operators, state-controlled telecom firm BSNL has moved sectoral tribunal TDSAT against TRAI’s directive on offering Value-Added-Services (VAS).

BSNL has challenged the show-cause notice issued by Trai on July 18, 2012 for implementation of VAS guidelines. The TDSAT bench headed by its Chairman Justice S B Sinha has directed to list the matter for October 3 for hearing.

The Telecom Disputes Settlement and Appellate Tribunal has also listed the petitions of GSM lobby group Cellular Operators Association of India (COAI) and CDMA’s Association of Unified Telecom Service Providers of India (AUSPI) against the TRAI directive.

TRAI while issuing guidelines on July 4, 2011 had said that telecom operators would have to take confirmation from their customers through SMS or e-mail or Fax or in writing within 24 hours of activation of the VAS.

It had further said that the operators could charge only after confirmation is received from their customer and if not it shall be discontinued.

Further, every service provider shall, at least three days before the due date of renewal of a subscribed value added service, inform the consumer about it through SMS.

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