e-Governance

TRAI’s launches new portal to track consumer complaints

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The Telecom Regulatory Authority of India (TRAI) has launched a portal to help subscribers lodge service complaints and track their redressal.

Located at http://www.tccms.gov.in/, the website called the Telecom Consumers Complaint Monitoring System (TCCMS), will help consumers locate various contact details, including consumer care and general information numbers of the complaint centre and appellate authority of their service provider.

The portal will also help the consumers access the website of their service provider’s complaint monitoring portal to track the current status of their complaints or appeals lodged with their service provider complaint centre or appellate authority, TRAI said in a statement.

And it would help TRAI in monitoring the status of redressal of complaints of consumers with the service providers. One the home page there is a button on clicking which the consumers can make a query regarding the services of any telecom operator.

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