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Assam plans to introduce e-Services delivery bill

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In the next budget session, the state government is likely to place the electronic services delivery bill before the assembly. This will make online services easily available to the citizens under the e-governance initiatives taken up by Dispur.

R K Bora, principal secretary of the state IT department, said, “The electronic services delivery bill prepared by the government will cover all aspects of e-services provided by the government departments like the citizens’ grievance redressal system, online feedback and complaint system and reward and punishment system.”

A help desk and call centre support for government services and SMS-based information sharing have been proposed to enhance the scope of the e-services delivery model. There is also a provision for an e-services delivery citizens’ charter.

Last week, a consultation on ‘citizen-centric e-governance’ had been organised by the Union ministry of information technology, the state IT department and NASSCOM. The consultation provided a platform for discussing how to take the e-government initiatives ahead. Ajay Sawhney, chief executive officer of the national e-governance division of the IT department, said, “At the national-level, the electronic services delivery bill was placed before the parliament during its recent winter session. The bill envisages taking care of all online-based government services.”

Assam chief secretary, N K Das said, “The inclusion of the reward and punishment provision in the framework will go a long way in making the services more efficient.”

Under the National e-Governance Plan (NeGP), many projects are underway in Assam. These include the State Wide Area Network (ASWAN), Common Services Centre (CSC), State Data Centre (SDC) and e-district projects. ASWAN is the backbone network for data, voice and video communication for all state departments, which is implemented at a cost of Rs 72 crore.

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