August 2010

egov Awards 2010:municipalIT

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Public Sector

Monofeya Portal

IMPLEMENTING AGENCY
Monofeya Governorate

OBJECTIVES

  • Provide full information and data about the governorate
  • Simplify citizen service delivery system
  • Provide data necessary for decision-making process

Monofeya is the first governorate in Egypt to apply the electronic system in performing services to its citizens. The Monofeya Portal (www.monofeya.gov.eg) is an example of the e-Government adopted in Egypt to overcome nepotism, jobbery, waste of time and money, traffic and the accumulations of citizens in the governmental authorities to get their services. The idea of establishing a specialised governmental portal came true to overcome the red tape. The portal is considered as a civilised media interface on which the citizen could realise the efforts of development and projects which are planned to be established in all fields in different areas of the governorate and to achieve the best performance of interactive services. The citizen can be well-informed by the newly- enacted local laws, taxes through legal partition on the portal. The investor can find easily the appropriate place and conditions required to start his project and factors of success and all information needed from the governorate by feasibility studies made by specialists. All the news and information about the different sectors of the governorate are updated daily.

The services rendered through the system are increasing remarkable that shows the progressive demand of the citizens. Database reports are taken regularly to be used as an indicator to the leadership in drawing the annual development plan.

Outcome

  • Number of rendered services increased from 17 to 381
  • Citizens are regularly updated about the stages of processing their services

ISSUANCE of Birth & Death Certificates

IMPLEMENTING AGENCY
Greater Hyderabad Municiapl Corporation

OBJECTIVES

  • Ensure complete disintermediation, transparency and citizen empowerment in civic service.
  • Achieve citizen satisfaction in service delivery
  • Optimum utilisation of existing IT infrastructure

The citizens of Hyderabad are issued birth and death certificate through alternate channel through the e-Seva centers with door delivery or delivery at e- Seva centers. Citizens can submit applications at any e-Seva center or apply online. The target is the citizen and their family members living anywhere in the world whose birth/death occurred in GHMC area. Zero additional expenditure is incurred on the initiative by GHMC or e-Seva. For any delay in the service, the citizens are compensated for delay in service at the rate of Rs 50 for each day’s delay.

The citizens are not required to visit the GHMC for collecting the certificates, the applications can be submitted at any e-Seva center or through the website (www.ghmc.gov.in) or (www.esevaonline.com) and receive certificate at door step anywhere in the world or it can be collected at e-Seva center. Applicant details are posted to GHMC online. All services connected with birth and death certificates such as copies, corrections, non- availability certificates are provided. Automatic SMS are sent to the citizens as soon as certificate is printed. The service is available across GHMC and citizens world over can access the services online.

Outcome

  • Simplicity of the initiative received citizen and print / electronic media appreciation
  • Achieved complete disintermediation
  • Good level of transparency in service

SMART Parking

Implementing Agency
C-DAC—Hyderabad

OBJECTIVES

  • Automation of the existing parking systems to reduce the staffing requirements for traffic control within the facility
  • Guiding the driver to find a parking space in a more efficient and convenient way
  • Reservation of the parking lots whenever or wherever for the customers

In order to solve the parking problem, a lot of research and development is being done all over the world to implement Smart Car Park systems which would not only be able to provide information about vacant car parks to the drivers, before they physically reach the car park but will also enable them to reserve for the car parking lot while sitting at home. The Smart Parking solution is a sensor-based system, executed under the National Ubiquitous Computing Initiative of the Department of Information Technology, Ministry of Communications and Information Technology, Government of India. The sensors are deployed in each parking lot to detect the presence of the vehicle. This information can be availed in real time. There are guiding nodes, which assist the drivers in finding a vacant lot in the parking area, thereby easing a commuter’s search within parking complex. The system uses latest and cutting edge technologies. It is currently being functional at GHMC Parking Complex, Abids, Hyderabad. These sensors are fixed at Public Parking Complexes, Shopping Malls SEZ Stadiums Airports. With the help of this parking solution real time parking information can be accessed anytime, anywhere. The solution intends to be modularised which can be customised according to the user requirements. Depending on the parking complex layout, the deployment of guiding nodes, entrance display and the parking administration Graphical User Interface (GUI), which generates the topology for parking management will change accordingly.

Outcome

  • Finding a parking lot effortlessly has increased customer satisfaction
  • Possible jams have been minimised and controlled
  • Customers can access vacant parking lots without wasting time driving around looking for a place to park

Private Sector

MUNICIPAL e-Governance Project

IMPLEMENTING AGENCY
eGovernments Foundation

OBJECTIVES

  • Introduce reforms to improve administrative efficiency
  • Bring in transparency
  • Equip local bodies to provide better citizen services
  • Streamline the processes and standardise it across all the municipal bodies in the state

In 2005, the Karnataka state government initiated an ADB funded state-wide reform initiative covering the largest 57 municipal bodies in the state, named as the ‘Nirmala Nagara’ Project (referred to as NN.

The vision was to create a standardised set of systems and processes across the state which would not only provide the benefit of knowledge sharing across the individual bodies but also create a common platform on which comparative evaluation between municipalities could be undertaken. Under this framework, some of the most innovative decisions taken on the e-governance front are the creation of a centralised system which was common in terms of process and data model across the state. The centralised approach enabled the technology team to leverage the Internet to develop an application that was accessed by the individual municipal bodies over the Internet. The applications were  hosted centrally at an independent entity (Karnataka Municipal Data Society) which provides the applications to the individual municipal bodies for an annual subscription fee under the SaaS model. This is also a first under the Indian government context already serving as a model for other states. The Ministry of Urban Development in its Programme JNNURM has mandated the states to follow similar model.

Outcome

  • Redressal rate of over 90% achieved in the last 1 year
  • Implementation of a fund-based double-entry accrual accounting system in all the municipal bodies

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