November 2009

Networking & communications: November 2009

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Company Profile

Avaya GlobalConnect is India’s leading provider of Intelligent Communications (IC) solutions, systems and services focused on meeting the needs of large enterprises and mid-sized enterprises, representing different industry verticals. Its solutions help organisations accelerate revenue growth, increase market penetration, optimise operating costs and improve employee productivity, by embedding communication in their business processes.

Avaya GlobalConnect is a subsidiary of Avaya Inc., a global leader in business communications. More than one million businesses worldwide including 90 percent of the FORTUNE 500 use Avaya solutions for IP Telephony, Unified Communications (UC), and Contact Centers (CC). The Avaya global headquarters is located in Basking Ridge, New Jersey. Avaya GlobalConnect is headed by Anil Nair.

Product details

Besides its wide range of IC solutions, Avaya GlobalConnect also brings strong domain strengths to the customer table. The organisation’s deep knowledge of various industry verticals and its understanding of the pain points of customers within these realms have greatly enhanced its value proposition for clients. Today, Avaya GlobalConnect is addressing high potential and emerging industries such as Banking, Financial Services and Insurance (BFSI), retail, manufacturing, healthcare and hospitality with IC solutions tailored to their various needs.

The company is offering the customers a unique experience of its products and services at its Customer Studio in Mumbai. Customer Studio is a first-of-its-kind facility in India that provides customers a first-hand feel of various solutions and how they will address their specific challenges and pain points. Since its inception in 2006, Customer Studio has been playing host to leading corporates and mid-sized enterprises who have been witness to live demos of integrated, end-to-end IC offerings.

Going Green: Realising the need to be green, AGCL’s IC solutions are green and the initiative is called ‘Green Intelligence’. It is a combination of communication solutions and best practices that help an organisation reduce carbon footprint. Avaya products consume less energy compared to competition products and are certified ‘Green’ as per Miercom report.  AGCL’s solutions have a significant impact on organisation’s operational efficiency.

End to End Communications Solution Integrator: Avaya GlobalConnect uses its solution-integration capabilities to integrate best-of-breed products from multiple vendors to provide ‘end-to-end’ solutions.

In addition, AGCL also provides a comprehensive suite of services to ensure enterprises are able to use the solutions with very high uptime. This is achieved through a combination of remote maintenance capabilities (RMI), on-field service engineers, product experts and facility management at customer premises with dedicated engineers for mission critical support.

AGC Aura

A new technology solution unveiled by Avaya GlobalConnect, Avaya Aura is a breakthrough architecture that easily integrates communications across multi-vendor, multi-location and multi-modal businesses.

A milestone for Avaya and business communications broadly, Avaya Aura goes beyond existing telephony and data communications networks and introduces a platform that unifies all forms of communication (voice, messaging, e-mail, voice mail, and more), without sacrificing any of the resiliency, security and performance that Avaya communications systems have always been known for.

Services offered under the Avaya Aura Umbrella

  • IP Support Services: These services provide monitoring and software updates for IP telephony communications-optimising applications, mitigating performance risks, and delivering operational efficiencies.
  • Operations Services: These provide a continuum of value-added support with Operations Services that go beyond traditional maintenance.
  • Secure Access and Control: This service provides secure and remote monitoring of the communications networks of companies to maximise uptime and prevent unauthorised access. AGC expertise combines with system diagnostics and resolution to support voice, data, and IP networks.
  • Secure Access Link: This service allows companies to gain complete control over how support providers remotely connect. Rather than giving a vendor unfettered access, AGC will let clients initiate communications connectivity from their networks.
  • Software Release Management: This service identifies and implements product update notices, including product correction notices, software updates, and firmware updates.
  • Software Support and Hardware Maintenance: AGC delivers consistent, continuous, cost-effective maintenance for maximum performance and reliability of communications applications and solutions. Improving operations and productivity ultimately leads to better customer service and increased revenue.

Achievements/usp

  • Frost & Sullivan Market Leadership Award for Enterprise Telephony as well as Contact Center Applications for the year 2008. This is AGC’s seventh consecutive win.
  • AGC has been awarded the best UC solutions company by VAR India for 2008
  • Miercom and Nemertes Research, recognised Avaya UC enterprise solutions for providing top-line qualities. The awards were presented at VoiceCon, San Francisco 2008.
  • In India, Avaya GlobalConnect is the undisputed market leader as per IDC’s India Unified Communications Market Programme.
  • Avaya holds worldwide leadership possitions in followings solutions:
Worldwide Position
No.1
No.1
No.1
No.1
No.1
Solution
Enterprise Telephony
IP Telephony
Contact Center
Audio Conferencing
Enterprise Messaging
Analyst/Tech Expert
Dell’Oro
Synergy Research
Gartner Inc
Frost & Sullivan
In-Stat/
MDR


Contact Details

Avaya Global Connect Limited
DLF Square, II Floor, M-Block, Jacaranda Marg
DLF City Phase-II, Gurgaon – 122002, Haryana
Tel: 0124-4093333
Fax: 0124-2560620/621
Web:
www.avayaglobalconnect.com

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