September 2009

eINDIA 2009 nominations: mgovernance

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Akshaya

eINDIA 2009 nominations: mgovernance3000 multi-purpose community technology centres called Akshya e-Kendras across Kerala are run by private entrepreneurs provide e-Learning, e-Transaction, e-Governance solutions to the public. Akshaya can serve as a model that can be adopted by other departments in several ways. Akshaya is a technological intiative aimed at the common man. In this connection, this project has been implemented with a view to be accessed even by the lowest layer of the society. Akshaya is bridging the digital gap by breaking the linguistic barrier through application of local language (Malayalam Computing). This has paved the way for the outstanding popular participation and the people in Kerala are now able to dream, think and express themselves in their own language itself.

Achievements

  • Malapuram and Kannur Districts declared 100% e-Literate. Kollam, Kozhikode, Thrissur and Kasargodu Districts achieved e-literacy above 90% and Eranakulam District 74%. 33, 40,707 persons have achieved e-literacy through Akshaya.
  • Activities of Akshaya have been rolled out to the entire state.
  • As on 31 March 2009, there are 2,161 Akshaya centres functioning in the state. Railway ticket booking through Akshaya centres were introduced from December 2008, about 291 Akshaya centres now offer these service to the public and the transaction in March 2009 was Rs.7,83,371.
  • Kerala is the first state in India to facilitate electronic filing of commercial tax returns.

Implementor: Kerala State IT Mission, Kerala
Website: www.akshaya.net

“Training programmes have been conducted to demystify technology and break the mental barriers by use of  technology.”


Railway SMS

SMS Service is used  to provide railway information like PNR enquiry, train arrival / departure, time table, fare enquiry etc. on a single short code 139 which is accessible Pan India from All major telecom operators. Users can send their 10 Digit PNR number  to 139 in the form of an SMS to get the required information online. Getting co-operation from Operators across India and in all circles was the biggest challenge faced during the implemantation of this Project. This was overcome by co-ordinating with operators’ VAS and SMS teams on a regular basis.

Achievements

  • Railway Service on 139 is now available on SMS and voice (IVR and Agent) from anywhere in India.
  • More than 1 million indian citizens use this service across India
  • Created a pool out of the defined resources and handled the activities on a priority basis.
  • Only authorized officials can perform the critical tasks because of features like role based access, encryption and locking / unlocking at every stage of randomization.

Implementor: Indian Railways
Website:  www.indianrailway.gov.in

“This service would be extended on USSD (Unstructured Supplementary Services Data) on a short code *139# soon across all GSM Operators in India”


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