June 2009

Role of ICT in Power Sector

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www.upcl.org

Jayant Sinha

Introduction

Information Technology (IT) has the potential to contribute significantly in the power reforms process, particularly in the areas of business process automation, revenue and commercial management, distribution system automation, consumer relationship management (CRM) and ATC loss reduction.

The power distribution utilities in India have initiated major reforms by using IT as the key enabler for improving revenue collection, minimizing ATC losses, proper energy accounting and efficient consumer services. This article discusses the role of IT in Power Sector, with special focus on Distribution reforms.

Business challenges of Indian power utilities

In the wake of the Indian Electricity Act 2003, the complexity and challenges of the power sector have increased manifold. The Act invokes the philosophy of liberalization, competition and commercial motive for business survival. This makes the process of balancing the commercial objectives vis-

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