India is considered a country of graveyard of pilot projects in e-Governance. But there are some projects which have scaled up from pilot stage to a level where they have been able to impact the citizen in a big way. Here, we present five such projects which have made a big difference!
Akshaya Akshaya has 3000 centers popular as e-Kendras covering whole of the state |
Jaankari
Facilitating RTI through phone and operational since January 29, 2007, Jaankari is a call centre service in Bihar in which RTI applicant just has to make a phone call from anywhere in the state and rest is taken care of by the call centre. The RTI fee is deducted from the phone call charges; the application is generated and sent to the relevant Public Information Officers (PIOs) and a copy to the applicant. The entire process roughly takes five minutes. As an impact of this service, public authorities are now much sensitised and responsive to RTI applicants. Currently, the facilitation centre is equipped with at least 30 set of computers and operators, necessary software for application, telecom interface and voice recording systems. The facilitation center is equipped with 30 set of computers and operators
Bhoomi
With computerisation of 20 million land records, it caters to almost 7 Million farmers directly and 35 million beneficiaries as a whole |
eSeva In December 1999, a pilot of eSeva was launched in Banjara Hills, Hyderabad. Subsequently, the state extended it to the twin cities (Hyderabad and Secunderabad) and Ranga Reddy district. Currently there are 46 eSeva centres operational in three districts of the state, offering a one stop shop solution for over 66 G2C and B2C services. This project is now being expanded to the sub-urban and rural areas of Andhra Pradesh. Several other states like Karnataka, Tamilnadu, Maharashtra, etc., have tried to replicate this project with varying levels of success. All service counters are facilitated with electronic queuing system |
PDS Online For 37 lakh poor families in Chattisgarh, which constitute almost 70 per cent of the state population, PDS Online has brought transparency and change in the allotment of food grain quantities to Fair Price Shops (FPS) and their timely and genuine distribution. Earlier, the district food controllers alloted the food grains manually, and hence there were possibilities of getting higher allotment to any particular shop which could be later sold by the FPS owner. With the implementation of PDS Online, and the digitisation of records of 37 lakh beneficiaries, the amount to be alloted to 10427 FPS can be easily calculated. PDS Online has brought transparency and change in the allotment of food grain quantities to Fair Price Shops authority |