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12th National Conference on e-Governance

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E-governance presents challenges and opportunities to transform the mechanics of government as well as the nature of governance itself. The big challenges are not technological but cultural. The National Conferences on e-Governance have been providing a platform of meaningful interaction to policy makers, practitioners, industry leaders and academicians to deliberate, interact and recommend an actionable strategy for good governance and to improve the standard of services rendered to the common man.

The 12th National Conference on e-Governance is being convened from February 12-13, 2009 at Hotel Holiday Inn, Goa, by the Department of Administrative Reforms & Public Grievances,    Government of India jointly with the Department of Information Technology, Government of India and Government of Goa.

At a time when many key technology and management strategies are transforming the way government gathers, shares and gleans knowledge from the explosion of information available to policy makers and practitioners, the 12th National Conference on e-Governance based on the theme “e-Governance: Breaking Barriers, Building Bridges”, provides a forum for intensive deliberations on critical issues by the e-Governance community of the country. It would explore how government departments are working collectively to simplify access to public information, ensure the accuracy and privacy of the information they share, and analyze large data repositories to support actionable decision-making especially at the lowest level of governance in Gram Panchayats and Municipalities. The capacity required for successful and sustainable implementation would also be discussed.

The Conference also provides a forum to recognize and promote excellence in implementation of e-Governance and to showcase various e-Governances initiative taken by various State Governments. The National Awards on e-Governance distinguish some of the best Government to Government (G2G), Government of Citizen (G2C), Government of Business (G2B) initiatives by various government departments and public sector units. The National Awards are presented at this Conference.   An exhibition is also organised at this Conference which provides a forum to showcase best practices, innovative technologies and ICT solutions.  The best stall of the exhibition is recognised in the Valedictory Session.

Looking Back

For the last 11 years, the Department of Administrative Reforms and Public Grievances has been organising the National Conferences on e-Governance in association with the Department of Information Technology and a State Government. At each conference, the attempt is to have a new state partner which has the opportunity to use this forum to showcase its e-Governance initiatives.  The cities where the National e-Governance Conference have been held include Hyderabad, Bhubaneswar, Chennai, Kochi, Bangalore, Chandigarh, Jaipur, Bhopal and Panchkula.

Looking Forward

The chief guest for the12th National Conference on e-Governance is H.E. Governor of Goa .He would also be presenting National Award for e- Governance. Keynote address would be delivered by Chief Minister of Goa.  The welcome and special address of inaugural session would be given by Chief Secretary, Goa and Secretary, DIT respectively. The Chief Guest of the Valecdictory Session is Minister of State for PMO, Personnel, PG and Pensions who would be delivering the Valedictory Address. Dr. Shashi Tharoor shall be the Special Guest in this Session and would talk about “Governance in Information Age”.  A special session has been organized on “Managing Change – Providing Leadership” by Arun Maira, Boston Consulting Group, India for select audience.

Other eminent speakers at the of the Conference are:  Mr. Ramachandran, Secretary UD, S R Rao, AS, DIT; Dr B.K. Gairola, DG, NIC; Vanu Bose, Vanu Inc, USA; R P Sinha, DMD IT, SBI; D.V.Singh, Additional Secretary, DAR&PG;   SS Khan, Income Tax; Tracy Westen, CEO, Center for Governmental Studies, USA; Rajeev Chawla, Government of Karnataka; D.K. Jain, Joint Secretary, Panchayati Raj;  Aruna Sundararajan, CEO, CSC Scheme; Shashwat Mishra, Director, Special Projects, Orissa; A.P. Singh, DDG Posts;;  K. Raju Principal Secretary PR-AP; Shankar Aggarwal, JS, DIT; Ajay Sawhney, JS Training, DoPT; Ashish Garg, GeSCI; Joan Mc Calla CISCO; and  Padamvir Singh, Joint Director, LBSNAA.

The Plenary Sessions of the Conference are: Building Assistive Technology Services; Local Governance: Reaching Services to the Underserved; and Building Capacities, Forging Partnerships. Also, supplementary tracks on Interoperability & Streamlining of Services: Identifying & Mitigating Challenges in establishing Standards and Process Reforms: Issues & Challenges would also be organized by DIT.

e-Governance Compendium

Papers from administration, academia and industry are invited on the themes are to be discussed in the plenary sessions during the Conference.

All papers received are evaluated and winning contributions gets published in a Compendium which is brought out for distribution in this Conference. The Best Paper of this Compendium is awarded in the Valedictory Session of the Conference.

The themes of this year’s Compendium are:e-Governance: Breaking Barriers, Building Bridges; Building Assistive Technology Services; Local Governance: Reaching Services to the Under-served;  Building Capacities, Forging Partnerships;  Legal Issues in Process Reforms;  Defining e-Governance Standards: Lessons to be learnt; Managing SLAs: Lessons from the past; Putting Governance before ‘e’; Evaluating the Impact; Translating Objectives into Outcomes: Priorities, Challenges & Solutions; and RTI and e-Governance: How to synergize!

Awards an insight

To recognize and promote excellence in implementation of e-Governance initiatives, the Department of Administrative Reforms and Public Grievances, Government of India, presents National Awards for e-Governance every year.

The purpose of these awards is to recognize achievements in the area of e-Governance, disseminate knowledge on effective methods of designing and implementing sustainable e-Governance initiatives, encourage horizontal transfer of successful e-Governance solutions and  promote and exchange experiences in solving problems, mitigating risks, resolving issues and planning for success.

The  category of awards are Excellence in Government Process Re-engineering, Exemplary Horizontal Transfer of ICT-based Best Practice,  Outstanding Performance in Citizen-Centric Service Delivery,  Innovative Usage of Technology in e-Governance,  Exemplary Usage of ICT by PSUs,   Best Government Website and Sectoral Award (Focus sector for 2008-09: Health). Gold, Silver and Bronze icon are awarded in each category.

Journey so far

The National Conference on e-Governance has been a very useful event as it has led to very concrete recommendations/outputs. The concept of e-Governance plan at the national level emerged out of the deliberations of this Conference as it was felt that there is duplication of efforts and expenditure.

Final Papers selected for the Compendium for the

12th National Conference on e-Governance


Title of the Paper

Theme of the Paper



Knowledge Management by way of Workflow Management System in Government Departments and proactive sharing of information as per RTI Act 2005

RTI and e-Governance: How to synergize!

Suresh Chanda, IAS, Secretary, IT&C Department,Govt of AP
Ganta Jacob Victor, Joint Director
(e-Governance), IT&C Dept., Govt of AP


MERComs – Tracking Entitlements of Rural Communities for Livelihood Security in Orissa
(Best Paper)

Building Assistive Technology Service

Vijay Pratap Singh Aditya
Rohit Magotra
K Sasikumar
Mansingh Durga Prasad Nayak


Gender Evaluation of Rural e-Governance In India: A Case Study of e-Gram Suraj Scheme

Local Governance: Reaching Services to the Underserved

Dr. Anupama Saxena
Reader and Head, Department of Political Science, Guru Ghasidas University Bilaspur, Chhattisgarh


Putting Governance before “e”

Putting Governance before “e”

Dr D.C. Misra, I.A.S. (Retd.), e-Governance Researcher and Consultant

The idea was to bring several key e-Governance projects under a common umbrella which     could share common infrastructure and common philosophy. Similarly the National Institute of Smart Government was an output of these Conferences, as it was felt that the competencies of the private sector need to be leveraged by the government. Thus, the deliberations in this event focus on the priorities and challenges facing the nation in the area of e-Governance and have succeeded in identifying actionable strategies for resolving them.



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