e-Governance

Implementation of Passport Seva Project

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Bangalore and Chandigarh have been chosen as two cities from across India for the implementation of the Passport Seva Project. The Ministry of External Affairs in association with Tata Consultancy Services (TCS) have jointly specified that in the chosen cities now passport will be issued within three working days. The pilot project will kick off by mid-2009.

This project, one of the largest mission-critical e-governance initiative, envisages the setting up of Passport Facilitation Centres (PFCs) where the filled passport forms are received and processed. These PFCs will be the hub for all activities including biometric capture, photograph, payment of fees, verification of documents. Passports will be issued within three days in case police verification is not required and on the same day under the tatkaal scheme.

The nation-wide roll-out of the project will be completed within six years and the government intends to open 77 Passport Facilitation Centres across the country. If the PFCs click, then the existing passport offices will be converted for back-end processing like printing, lamination and dispatch. The PFC will handle all front-end services like issuing and submission of application forms, scrutiny of applications and capturing personal and documentation details.



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