e-Services and especially e-Government services are being preferred more and more by the residents of Dubai. A growing trend is being seen towards the fact that most of Dubai web users prefer to interact with government through the Internet technology. And the procedure for it all is very simple, one simply has to logon to dubai.ae, and there they can search for all kinds of services like government information, filling up of special forms, and even make transactions and payments.
Dubai eGoverment was launched in 2001 in order to provide convenient public service to nationals and residents as well as business. Dubai eGovernment has grown from 14 online services in 2001 to more than 2,000 across 27 government entities today.
Not only in terms of customers' preference, but even in terms of government's initiative e-governance is really picking up pace in Dubai. Infact e-governance has turned to be mandatory for most of the Dubai government departments, where at least 90 per cent of their physical services need to be converted e-services. Only some visa and police service are considered an exception because they require personal presence.
However, Dubai eGovernment aims to develop further with its planned adoption of web 2.0 tools for user customization, synergistic services for mobile (mGovernment) and others.