Interview

Transforming e-Governance for e-Society : N R Ganti, SQL Star, India

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“SQL Star is set to transform e-Governance for e-Society through guaranteeing quality services and improving access to those services” says NR Ganti, Chairman and Managing Director, SQL Star International Limited in an email interview with Prachi Shirur of egov magazine

What is the e-Governance vision of SQL Star?  

The vision statement of SQL Star International clearly articulates the key of future e-Governance direction such as:

  • Be people-centric by focusing on adding value to the customers.
  • Focus on the development of society by leveraging information.
  • Promotion, creation and sharing of information and knowledge through various channels.

How important do you think is e-Governance for nations?

SQL Star is set to transform e-Governance for e-Society through guaranteeing quality services and improving access to those services. e-Governance will usher one stop solution to citizen for multiple tasks, resulting in eradication of frustration to the common man as he had to deal with many functionaries, reduction of wastage of time of a citizen as multiple tasks are being performed at these centres, easy maintenance of Monitoring and Information System (MIS) leading to quick reconciliation of treasury collections.

It also provides G2C and B2C services and brings the department closer to all the sections of the society, especially the under privileged by  providing a single, efficient information dissemination system to the citizen for availing Government services by minimising multiple interaction points for the citizen and hence reduces the wastage of valuable time.

What are SQL Star’s solutions to address the IT needs of the state governments, central government and local government bodies for facilitating effective G2C, G2G and G2E interactions?

SQL Star International Ltd. has opened e-Sampark and e-Jan Sampark Centres in the city of Chandigarh for the benefit of citizens in turn under the initiative of IT Department of Chandigarh Administration. We are providing the following services of the Department through Web Portal

  1. Domestic servant registration
  2. Issue of birth certifi cate
  3. Issue of death certifi cate
  4. Pension distribution
  5. Issue of bus passes
  6. Issue of senior citizen’s card
  7. Payment of electricity bill
  8. Payment of taxes
  9. Space booking
  10. Tenant registration
  11. Vehicles challan payment
  12. Water bill payment
  13. Telephone bill payment
  14. Chandigarh housing board

Private services are also being provided such as payment of telephone bills of private operators  like Airtel and Spice. We are providing Passport applications forms of Regional      Passport offi ce. We are able to sell about more than 1500 Passport application forms per month in Chandigarh and neighbouring states of Chandigarh and we are accepting about 300 to 350 duly fi lled in Passport application on behalf of Regional Passport Offi cer, per month. We are also accepting BSNL telephone bill (Landline and WLL) at our all 9 e-Sampark Centres. Thus, we are providing services to the Central Government through e-Sampark activities under the ambit of IT department and these facilities are very effective.

What advantages does SQL Star solutions has over its
competitors?

Since last 3-4 years, we are operating two big projects namely; e-Sampark/e-Jan Sampark  and e-Krishi. We are very close to the customers as well as the actual users of e-Governance facilities. Our operation has been 100 percent successful in both the projects and whoever is  visiting our centres in Chandigarh and Bhopal are appreciating the performance of the SQL  Star International Ltd. Thus, we have got an edge over our competitors who have just entered  or planning to enter for these services (common services facilities).

The e-Sampark project and e-Krishi Vipanan projects that you have implemented with the state governments have won several awards. What are some of your other current e-Governance projects?

SQL Star International is implementing e-Governance projects in the State of Haryana, Punjab, Himachal Pradesh, Madhya Pradesh and Rajasthan. In some of the states, since
specifi cations are in different stages, government is still to give fi nal shape to the Report for Proposal (RFP).

It may be noted that these projects are huge in nature and it needs a lot of involvement of  manpower for the execution of the project, depending upon the geographical structure of the  state. Therefore, SQL Star International is limiting its activities where the requirement is  small in nature and decision making power is at a much lower level. However, seeing the  central government initiatives for establishing Common Services Centers (CSCs) all over  India, we are trying to associate as a consortium partners with the major players where we  can impart trained and experienced staff and take the responsibility without much fi nancial expense to our company. The business potentials are very big.

“SQL Star International is implementing e-Governance projects in the State of Haryana, Punjab, Himachal Pradesh, Madhya Pradesh and Rajasthan. In some of  the states, since specifi cations are in different stages, government is still to give fi  nal shape to the Report for Proposal (RFP)”

What are your suggestions to the government in implementing the IT Projects ?

SQL Star can act as a consultant for starting CSC/Jan Sampark Kiosk activities in the  different states. Our suggestions to IT department of different states would be to associate with  the local players so that the project can be made more viable in terms of employment and low  cost working skill.

What are some of your plans to expand your market
further?

Future plans of the SQL Star International Ltd are –

i) In Chandigarh three more e-Sampark centres are proposed. These centres will be coming in phases and will cover approximately 50,000 additional customers per month.
ii) Increase more and more services in the existing system.
iii) As per IT Engineering instruction, we are also targeting 40-45 of Engineering Institutions to start Star Catalog Archive Server (CAS) implementation and high end training programmes on top most priority in the city of Chandigarh as well as in the rest of Punjab.
iv) We are also going to start 28 more e-Jan Sampark centres in Chandigarh. This will increase the activities of grievance, Right to Information (RTI) and other forms print out to the citizen.
v) We are in touch with the Haryana Electronics Development Corporation (HARTRON) which is the Nodal Agency of e-Governance for Haryana and Chandigarh. We are also approaching HARTRON for e-Programs activities and ERP packages.

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