In an attempt to improve public services, the Madhya Pradesh government, in association with Omnia BPO Services Limited, plans to launch a government-to-citizen (G2C) project — a helpdesk for its citizens. Omnia BPO Services Limited is a part of SpiceCorp Global group of companies and is a leading On-shore BPO providing high quality Customer Life Cycle Management services. Spice Mobile, Spice Telecom, Hot Spot Retails, Spice Net and Cellebrum are other prominent members of the Group.
The project intends to strengthen governance and combat corruption. G2C project will offer services for redressal of public grievances pertaining to education, checking land records online as well as publishing and monitoring tenders.This portal also supports employment advertisements and provides information about various government schemes.
The motivating force behind the idea of implementing this interface is to eliminate the digital divide and to seamlessly connect citizens to strategy makers. It also aims to make people aware of governmental help provided to them. Citizens just have to go to the G2C kiosks, pay a nominal fee to the kiosk manager and register their complaints there.The entire process is very transparent. One can, at any point of time, check the status of a complaint and easily identify whether the complaint has been acted upon or not. It helps administration streamline its operations and expose bottlenecks in the internal processes. This will help put pressure on non-performing officers, whose lax response to petitions and grievances have been made obvious from the outstanding petitions that the officer has to work on. This will also help kiosk operators earn more.
Better accessibility of government to citizens would become a reality through this project. Now citizens would no more have to forgo their wages in order to queue up in front of goverment offices just to file petitions.