The Gurgaon Police has launched an online Citizen-Centric Policing System to enable the filing and tracking of complaints.
It is reported that a person can send an SMS to 9717595423 (Police) if he / she is in distress. The Police would respond to the SMS and zero-in on the location from where it was sent to and rush for assistance.
Hi-end Internet Protocol (IP) CCTV cameras are installed at crucial locations in the city and the police vehicles including the control room vans, are being fitted with Global Positioning System (GPS) locators. These CCTVs and police vehicles have been linked to a broadband-based online software surveillance system that senior officers can access on their laptops even while on the move. The website also would enable users to view the status of their complaint.
There is a plan by the Police to install around 110 such cameras in next couple of months and approximately 5,000 by the year 2010.
Speaking on the initiative, Gurgaon Police Commissioner Mohinder Lal said “The initiatives were aimed at improving the comfort levels of the people, including senior citizens and women who were not in a position to venture out of their homes on their own”.
Even all the written complaints filed in the police stations would be digitised and people would be given printouts of their FIR.