e-Governance

Service-Oriented Government Plan Revealed in Abu Dhabi (UAE)

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Abu Dhabi Systems and Information Committee (ADSIC) unveils five year plan to improve government services in the UAE. The ADSIC (the entrusted 'CIO' of the Abu Dhabi Government) plan, entitled “A High Performance Government Delivering World Class Services to the Benefit of all Its Customers”, aims to fulfil four roles.

The plan aims to transform the manner of operating and delivering of government services. The plan includes an authority to IT policies and standards, an 'enabler' of technology and infrastructure projects for Government modernisation initiatives, an 'innovator' to position Abu Dhabi as a leader in Government modernisation both regionally and globally, and lastly, an 'educator' to foster IT literacy and create awareness for the potential and benefits of automation. ADSIC has adopted an internationally recognised framework for formulating and implementing a comprehensive e-Government Strategy – the Environment-Readiness-Usage (ERU) framework to fulfill Abu Dhabi Government vision outlined in the Policy Agenda. ADSIC's five year strategic plan is derived from this comprehensive strategy and encompasses over 75 projects across the ERU dimensions. Out of 75 projects, some of these projects are already operational and available to all customers like the Abu Dhabi Government Portal (www.abudhabi.ae), the Government Contact Centre (800-555), and an electronic Land Management System at the Abu Dhabi Municipality. Enhancing IT skills of government employees to use and benefit from the e-Government modernisation provisions has been of paramount importance as well with over 4,000 civil servants trained to date.


 

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