e-Governance

UN eGovernment Report: UAE ranks 5th in transactional services

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The 2008 United Nations Department of Economic and Social Affairs (UNDESA) UN eGovernment survey has ranked the UAE in 5th position in terms of transactional services. The survey has also ranked UAE 32th among 192 UN members states in the 2008 eGovernment Readiness Index.

The survey shows that UAE has achieved the 12 position in the web measurement index, which rated the online presence of national websites and selected ministries, including health, education, welfare, labour and finance. The UAE has also the highest web measure index in the Middle East region, which shows the country's commitment to set up the highest standards of e-Governance excellence. The website of the Labour Ministry has also been referred as an excellent example of one-stop-portal, where visitors can avail of transactional features like payment via credit card, online submission of forms and permits and the creation of personal accounts. The site responds to emails and online inquiries within a specific period of time and is one of the few sites to incorporate an electronic signature. Recently, Dubai eGovernment has revealed that over 1,700 online services have been launched in different government departments, or a phenomenal 81% digital adoption rate of the more than 2,300 government services in Dubai.

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