February 2008

UN e-Government survey 2008

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The UN Global e-Government Readiness Survey 2008 presents a comparative assessment of the 192 UN Member States' response to the ever-pressing demands of citizens and businesses for quality government services and products. The survey evaluates the application of Information and Communication Technologies by Governments. The aims to which these technologies are put to use vary, but include: better access and delivery of services to citizens, improved interaction with citizens and business, and the empowerment of citizens through access to information. Overall, they result in a more effective and efficient Government in general. This evaluation of e-Government readiness places citizens at the forefront, by focusing on the governmental services and products that primarily affect them.


In 2008 global e-Government readiness rankings, the European countries make up 70 percent of the top 35 countries. The Asian countries make up 20 percent of the top 35 and the North American and Oceania regions 5 percent. The European countries as a group have invested heavily in deploying broadband infrastructure, coupled with an increase in the implementation of  e-Government applications for their citizens. Yet, according to the International Telecommunication Union (ITU), the European countries make up none of the top ten countries in broadband subscribers per hundred, with Denmark, the Netherlands and Iceland being the top three countries.

The Southern Asian region remains far below the world average and is the lowest ranking region in Asia. The Maldives (0.4491) continues to lead this region, followed by Sri Lanka (0.4244) and Iran (0.4067). Bangladesh has improved on its web measurement in the enhanced and interactive stages.

The Telecommunication Infrastructure Index 2008 is a composite weighted average of five primary indicators. These are: PCs/100 persons; Internet users/100 persons; Telephone lines/100 persons; Mobile phones/100 persons; and Broadband/100. Data for UN member states was taken primarily from the UN ITU. The data was standardised by constructing indices for each of the indicators as follows: Based on the scores of the countries, a maximum and minimum value is selected for each of the five indicators. The country's relative performance is measured by a value between 0 and 1 based on the following: Indicator value = (Actual value – Minimum value) / (Maximum value

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