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The Delhi Cabinet on 14 January, 2008 approved implementation of the online Project Jeevan that would provide a single-window facility for various services pertaining to different departments and ministries in the Capital in order to make it a truly hi-tech city. While 23 departments and 104 services have been identified to be brought under the “Jeevan” project, 45 priority services would be made available initially through “Jeevan” computerised citizen service centres or portals with online payment gateway facility.

This would create integrated citizen service centres that would be used for shared delivery of infrastructure by all government agencies and some businesses. A private-public partnership model has been adopted for the scheme to ensure sustainability, cost-effectiveness and accountability. The kiosks would be established at convenient places and services concerning the Municipal Corporation of Delhi, the Delhi Development Authority, the Delhi Jal Board, the power distribution companies, the New Delhi Municipal Council, the Delhi Fire Service, Mahanagar Telephone Nigam Limited and various departments of the Delhi Government.These computerised citizen service centres or web portals would facilitate payment of various bills, issue of different forms, applications and information brochures.

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