e-Governance

Dubai eGovt evaluates e-services

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The Dubai eGovernment is carrying out a quality report into the efficacy of its electronic services. The report covers a number of areas including ease of use, quality of services provided and access to e-services.

The online government agency has undertaken a number of initiatives aimed at boosting usage including a recent tie-up with telecom operator Etisalat to enable payment for services over mobile phones. Dubai first launched its eGovernment project in 2001. Approximately 62% of its services are available online as of the end of the fourth quarter of 2006 with the Government aiming to have 90% of services to be electronic by the end of the year. According to Arab Advisors, Internet penetration for the UAE was 35.8% in mid-2006. The most used services are traffic fines enquiries and payment of bills, the Dubai eGovernment website states.

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