Interview

Changing the World of Communications : Michel Gambier, General Manager, Information Worker Group, Microsoft APAC

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Microsoft Unified Communications

“We believe that integrating the experiences people associate with the telephonic calls, voice mail, and conferencing-into the work they do on a computer-documents, spreadsheets, instant messaging, e-mail, calendars-has the power to fundamentally change the way the world works.” Informs Michel Gambier,General Manager, Information Worker Group, Microsoft APAC to egov magazine

Please tell us about the vision and objectives of Microsoft Unified Communications (UC)?

We believe Unified Communications (UC) will transform the way people work in the coming decade in the same way e-mail changed the communication landscape in the 1990s. Microsoft UC technologies use the power of software to deliver complete communications – messaging, voice, and video – across the applications and devices that people use every day. We believe that integrating the experiences people associate with the telephonic calls, voice mail, and conferencing – into the work they do on a computer – documents, spreadsheets, instant messaging, e-mail, calendars – has the power to fundamentally change the way the world works.

Could you tell our readers about the role of UC and how it helps to clear the common barriers to effective and efficient collaboration between public sector departments and organisations from an IT perspective?

The benefits, particularly to the public sector, are substantial. Public sector organisations are typically comprised of hundreds of departments and thousands of employees, and all of them need to communicate and collaborate on a daily basis to get work done. This can be an administrative nightmare, both from an end user and an IT perspective.

For public sector employees, UC replaces confusing phone-based menus with intuitive tools in the familiar Microsoft Office system environment. Users can click on a person

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