August 2007

e-Forms: Crucial for G2C Interactions

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New thought waves in the arena of eGovernance are waiting to unfold at the egov India 2007 conference scheduled to take place in New Delhi in a few days.  As the organisers, we at CSDMS, believe that the conclave will give a fillip to the debate on many issues pertaining to e-Governance, as it brings together hundreds of national and international delegates, policy makers, practitioners, industry, and government representatives to discourse and articulate their thoughts and ideas.

It is in this backdrop that a special mention needs to be made about the current issue of the magazine. It has a very relevant themee-Forms. A number of scholars and practitioners are dissecting this issue in the cover story, making it more palatable and spicing it with their seasoned observations.

In fact, there is a big industry behind e-Forms. In the US, it is reported that businesses spend  around $15 billion to transfer data from paper-based forms such as loan applications and  purchase orders to the computer systems. The huge expenditure notwithstanding, their idea  is to do business electronically and become completely hassle-free.

However, in India, we have our own bottlenecks though we too admit e-Forms as the backbone  of e-Governance. Integrating at least 22 languages in various government  documents, notices and eforms is no mean task. Finally, it is a matter of extreme pleasure to  announce that we are starting a new section in the magazine “m-Connect” linking the robust  mobile telecom sector into the core ambit of e-Governance.

In one of the World Public Sector Reports by the United Nations it is stated that, “developing  countries are creating and implementing novel e-Government applications similar to those  currently used in developed countries. Still, they face certain challenges that are greater  than those faced by developed countries in pursing e-Government.”

In a developing society or transforming country like ours the pace of e-Governance is now  ringing a new synergy with the rising connectivity offered by the swelling ranks of mobile  users. With “M Connect”, we are trying to do justice to the role of mobile technologies and its industry in connecting the citizens.

I am sure, the “m-Connect” section will expand and enrich this domain further. It will capture  the complete action in the mobile telecom industry and update you all with the latest action, policy matters, news and other information.

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