The Spanish Government has adopted a Law on Citizens' Electronic Access to Public Services, which officially recognizes the right of citizens to communicate electronically with public administrations.
A key clause requires administrators to use information technologies while “ensuring the availability, accessibility, integrity, authenticity, confidentiality and conservation of the dta, information and services that they manage in the exercise of their competences. The legislation aims to promote closeness to the citizen and administrative transparency. It introduces a principle of “technological neutrality”, which gives both citizens and administrations the right to choose between technological alternatives. Data security guarantees must be “at least at the same level” as in non-electronic administrative procedures.
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