e-Governance

Government websites ‘too complex’ : NAO Report

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According to the report of the UN-based National Audit Office (NAO), many government websites are still too complicated and difficult to use. While services like online road tax renewal are very popular, other sites such as HM Revenue and Customs (HMRC), are too complex.

Nearly, 25% of government departments do not know who is using their sites, or how much they cost. Government sites cost

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