e-Governance

South Africans check their govt. services via SMS

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Home Affairs Ministry of South Africa is using short message service (SMS) to check identity documents and passport applications.

Now South Africans can now spend R1 to check their applications on their mobile phones. They can send SMS with the ID, a space, then their ID number to 32551. The initiative is part of the e-Governments systems, which will ensure that the Department of Home Affairs is delivering service properly. SITA has also finalised a customer relations portal for government, named e-Imbizo. The portal will also allow people to send an SMS to the Department of Public Service and Administration (DPSA) about challenges of service delivery in all government departments or spheres. The government is also finalising a telemedicine initiative at Ga-Mogalakwena in Limpopo, which would allow for remote diagnoses. The system will have seven monitors, which will allow doctors to diagnose a patient from far away in another centre.

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