Glasgow City Council of UK is upgrading its network to provide an IP telephony infrastructure and a multilingual contact centre. Government is providing high-bandwidth communications network, which will make easy for citizens to communicate with the council.
The Access Glasgow will make easy for 600,000 citizens to communicate with the council. The network upgrade will deliver a citywide communications platform to integrate data, voice and video to support front-line applications including online consultation and planning, tax collection and benefit. Cisco Unified Communications System will deliver IP telephony services to council staff and a multi-lingual contact centre.