e-Governance

Bihar (India), the first state to introduce helpline service for RTI applicants

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Bihar, India has become the first state in the country to introduce a helpline service for RTI applicants.

 

The Government has launched this helpline service with the coordination of an NGO, Parivartan. Instead of writing an application for seeking the information under the RTI, now, citizens of Bihar can dial one specific number, where an attendant processes the request and send an application to the concerned official. A duplicate copy would be forwarded to the district magistrate through email followed by a fax message. A copy of the application would be delivered at the caller's address within three days. Additionally, a special number would also be given to caller to follow-up actions. A INR 10 RTI application would be added to the telephone call charge. 

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