Macfarlane Telesystems announced that its two major Customer Relationship Management (CRM) and contact centre projects have reached the final of the prestigious e-Government National Awards 2006.

These projects have been recognised for creating a joint CRM system with a unique shared services infrastructure featuring shared server resources, a common countywide broadband network and a shared contact centre network that utilises Macfarlane technology. The e-Government National Awards 2006 are organised by publictechnology.net and supported by: the Cabinet Office e-Government Unit, the Office of Government Commerce, the Society of Information Technology Management (SOCITM) which represents ICT management in local authorities, and the Society of Local Authority Chief Executives and Senior Managers (SOLACE), the representative body for senior strategic managers working in the public sector.