The number of traders who make use of electronic facility for filing tax returns in the State of Kerala (India) is too small in comparison to other States of India, as stated by K.S. Nair, Chief Commissioner, Central Excise and Customs.
While speaking at an interactive session, organised by the Confederation of Indian Industry in Kochi (Kerala) on November 22, 2006, he said that though the Government introduced customer-friendly measures to facilitate better service, utilisation of them was up to expected levels. e-Filing facility was being utilised by more than 70 per cent of traders in Bangalore and about 60 per cent in Chennai, it was below one per cent in Kerala, as mentioned by him. The Government has taken several pro-active steps such as cut in tariff and elimination of lengthy procedures, green channels have been established to encourage tax compliance.