e-Governance

Improvement requirement for useful e-Government services in Europe

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The eUser study's review of current supply and demand in e-Government services indicates requirement for improvement in Europe.

eUser, a Europe-wide survey of citizen needs for eGovernment and other public online services, funded by the EU, finds that 55 per cent of those who have used eGovernment services are positive, a considerable proportion (33 per cent) of users experience at least one significant obstacle while using or trying to use online government services. The eUser project's research includes a representative population survey and assessments of the supply side of online services of public interest in all 25 EU Member States. It has data from 10 European countries on access, usage patterns and attitudes towards public services provided via the Internet. According to the survey of eUser, the obstacles to use online government services include locating the relevant online service in the first place, using e-Government efficiently, dealing with poor or patchy quality of content and limitations in service functionality. To overcome this situation, European governments should intervene on both the supply side and the user side.

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