The survey Accenture revealed that Ireland scored well in eGovernment usage amongst companies perceived to be using proactive tactics to promote adoption of their service strategies using a combination of stick (putting strong pressure or mandatory use of channels) and carrot (incentives for online use) tactics. As a result, the country saw a 6pc increase in the rates of e-government usage. Ireland appeared alongside Italy, the Netherlands, Germany and Belgium in terms of governments that were perceived as standing still and in danger of falling behind. The US and France were maintaining a status quo while the UK and Spain were considered to be on the verge of a dramatic change.
In terms of the gap between businesses doing an excellent job at deploying customer services and those of governments, Ireland came in at a -19pc gap compared with Singapore with +11pc.
In general, the survey pointed out that the leading governments are introducing services on a par with the best of the private sector.